Policies
Substitution Policy
In some instances, our photo may represent an overall theme or look and include a one-of-a-kind vase which cannot be exactly replicated.
Although the actual bouquet may not precisely match the photo, its temperament will. Occasionally, substitutions of flowers and/or containers happen due to weather, seasonality and market conditions which may affect availability. If this is the case with the gift you’ve selected, we will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal value or higher value.
If any design elements are of major importance to your order, please include them in the florist instructions at checkout or contact us to ensure availability.
Delivery Policy
Shipping & Delivery Policy
We appreciate your business! Below are the terms and conditions that constitute our Shipping Policy.
Shipping Rates
Shipping charges for your order are not fixed; they are calculated and displayed dynamically at checkout based on your delivery address, package weight, and chosen shipping method.
Shipping Zones & Restrictions
Domestic & International: We ship nationwide and to selected international destinations.
Address Accuracy: Please ensure your shipping address is correct. We are not responsible for delivery failures due to incorrect information provided at checkout.
Customs & Duties: For international orders, any customs, tariffs, or import taxes applied by your country are the sole responsibility of the customer.
Damages & Lost Packages
If your order arrives damaged, please contact us within 24 hours of delivery at our support email. Please save all packaging materials and damaged goods, and include photos so we can process a replacement or solution for you.
Need Help?
If you have any questions about your order's delivery, please contact our support team at www.shopjadeflowers.com
Refund Policy
All sales are final. We do not accept returns or offer refunds.
Refunds are processed immediately. Please allow 5–10 business days for the refund to appear on your statement.
